Acoustic is a B2B customer engagement/CDP platform with strong G2 presence (410 reviews, 4.0/5 on the Acoustic seller page), so AI engines have a credible citation source for “best customer engagement platform software” style queries. The highest-risk gap is first-party evaluation content on acoustic.co for comparison and pricing intent queries (e.g., “How does Acoustic compare to Insider One?” and “How much does Acoustic cost?”), because live search did not surface acoustic.co-hosted vs/compare pages or crawlable pricing content.