[unCited]
ProductCitation IndexAI InfluenceBlogBook
[unCited]/Deskpro
ProductCitation IndexAI InfluenceBlogBook
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AEO Score

52

Growing Presence

Avg Prompt Score

54

across 18 prompts

Critical Issues

5

critical + high

Per-stage performance

🔍Discovery
no prompts at this stage
—
⚖️Evaluation
10 brand-level
Cited100%10/10
Share of voice100%avg
Engine consensus—
Competitors1.6avg/cited
Sentiment—no data
🛡️Trust
4 brand-level
Cited100%4/4
Share of voice100%avg
Engine consensus—
Competitors1.0avg/cited
Sentiment—no data
💰Conversion
4 brand-level
Cited100%4/4
Share of voice100%avg
Engine consensus—
Competitors1.0avg/cited
Sentiment—no data

Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.

Executive summary

Deskpro is a B2B help desk/ITSM platform with meaningful third-party visibility (e.g., G2 shows 97 reviews) and multiple case studies, so it can be cited for evaluation-stage queries. The biggest AI-citation risk is conversion-stage and evaluation-stage crawlability/structured extraction: pricing and schema signals appear inconsistent (no clear SoftwareApplication/FAQPage/llms.txt evidence found), so models may avoid citing deskpro.com for “pricing” and “vs/alternatives” answers.

Based on audit of deskpro.com · Jun 22, 2026

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