AEO Score
52
Growing Presence
Avg Prompt Score
54
across 18 prompts
Critical Issues
5
critical + high
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Deskpro is a B2B help desk/ITSM platform with meaningful third-party visibility (e.g., G2 shows 97 reviews) and multiple case studies, so it can be cited for evaluation-stage queries. The biggest AI-citation risk is conversion-stage and evaluation-stage crawlability/structured extraction: pricing and schema signals appear inconsistent (no clear SoftwareApplication/FAQPage/llms.txt evidence found), so models may avoid citing deskpro.com for “pricing” and “vs/alternatives” answers.
Based on audit of deskpro.com · Jun 22, 2026