[unCited]
Intercom

Intercom

Support

Customer messaging at every stage of the lifecycle

74/100
Frequently Cited#2 of 51 in Support

Executive summary

Intercom is highly likely to be cited by AI engines for evaluation-stage queries (e.g., “Intercom vs Zendesk” and “Intercom pricing”) because it has first-party comparison pages and a publicly accessible pricing page with explicit tiers and per-outcome pricing. The single highest-ROI fix is to strengthen structured data/AI-crawl signals (SoftwareApplication/FAQPage/AggregateRating + llms.txt/robots.txt verification) so AI engines can reliably extract product facts and pricing without relying on third-party sources.

Based on audit of intercom.com · Apr 1, 2026

Avg Prompt Score

0

across 18 prompts

Category Rank

#2

of 51 brands

vs. Category Avg

+11

avg 63/100

Critical Issues

3

critical + high

Support · score distribution

51 brands
46avg 6378

74/100 · #2 of 51 · +11 above avg

Pillar scores vs. category average

Citation Readiness
78+1
Content Quality
76+1
Platform Optimization
700
Structured Data
45-8
Technical AEO
72+1

Vertical line = category average (51 brands)