Executive summary
LiveChat is highly likely to be cited by AI engines for evaluation-stage prompts like "What is the best live chat software?" and "How does LiveChat compare to Zendesk?" because the domain hosts first-party comparison content (e.g., LiveChat vs Intercom) and publishes pricing/cost guidance. The single highest-ROI fix is to strengthen structured data + crawlability for evaluation pages (SoftwareApplication/FAQPage + pricing tiers) so AI engines can reliably extract and cite pricing and comparison facts for prompts like "How much does LiveChat cost?" and "Is LiveChat good for ecommerce customer support teams?".
Based on audit of livechatinc.com · Apr 2, 2026
Avg Prompt Score
0
across 18 prompts
Category Rank
#11
of 51 brands
vs. Category Avg
+3
avg 63/100
Critical Issues
5
critical + high
Support · score distribution
51 brands66/100 · #11 of 51 · +3 above avg
Pillar scores vs. category average
Vertical line = category average (51 brands)