Subcategory · AI Citation Index
Who AI is citing in E-commerce Platforms
Salesforce Blockchain leads AI citations at 85 avg score; no brand appears on shortlists across 19 discovery prompts.
Brands tracked
88
Avg AEO score
74/100
Citation coverage
0%
of brands cited at least once
Dominant brands
0
cited > 50% of queries
Discovery stage
The shortlist
When buyers ask AI for the best E-commerce Platforms software
No discovery-stage prompts have been scored against this category yet — once the shortlist cron runs, this section will surface which brands AI cites most.
Evaluation stage
The battleground
How brands fare on comparison queries · category median 38/100
Salesforce Blockchain scores highest in head-to-head comparisons at 85 across 3 queries. HubSpot Commerce Hub follows at 76 across 4 queries. The median evaluation score sits at 38, with Netsuite at 33 and Zoho CRM Plus at 0, indicating sharp performance divergence.
Each brand's evaluation score averages how AI responds to head-to-head comparison queries that mention them. Above-median brands win their comparisons more often than they lose.
Trends
Over the last 12 months
Too few audits to establish a trend. Only two months of data exist: March 2026 averaged 68 across 6 prompts, April rose to 75 across 11 prompts. Salesforce Blockchain rose 12 points month-over-month.
Editorial picks
Brands worth watching
Salesforce Blockchain
Highest evaluation score at 86 and the sole rising brand, up 12 points in April. Cited in 3 comparison queries with an 85 average, signaling strong AI positioning despite blockchain's niche footprint in traditional e-commerce.
Read brand profile →HubSpot Commerce Hub
Second in evaluation performance at 76 across 4 queries and 78 in featured scoring. Represents HubSpot's expansion beyond CRM into transactional commerce, competing with purpose-built platforms.
Read brand profile →Bloomreach
Evaluated in 5 comparison queries but averaged only 38, below the category median. Featured score of 63 suggests moderate visibility in AI responses despite lower head-to-head performance.
Read brand profile →Netsuite
Scored 33 in evaluation across 6 queries, the highest query volume among tracked brands. Featured score of 63 indicates AI recognizes the ERP-integrated commerce platform but rates it poorly versus specialized competitors.
Read brand profile →FAQ
E-commerce Platforms questions, answered
What is the best e-commerce platform for enterprise businesses?+
Which e-commerce platforms are rising in AI citations?+
Do AI models recommend a dominant e-commerce platform?+
How does HubSpot Commerce Hub compare to Netsuite in AI evaluations?+
Why does Bloomreach score lower than expected?+
Are there enough AI audits to trust e-commerce platform trends?+
Related
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