AEO Audit (uncited.ai) is a free tool that scores B2B SaaS websites for AI search visibility — how likely they are to be cited by ChatGPT, Perplexity, Gemini, and Google AI Overviews when B2B buyers search for software.

What is AI Engine Optimization (AEO)?

AI Engine Optimization (AEO) is the practice of structuring content, entity signals, and technical infrastructure so that AI engines cite your brand in generated answers. It extends traditional SEO to cover ChatGPT, Perplexity, Gemini, and Google AI Overviews — the channels where B2B buyers increasingly discover software.

Yes. The AEO audit on uncited.ai is completely free. Enter any B2B SaaS domain and receive a full AI citation score with a prioritized fix list — no email or sign-up required.

How does AEO Audit score websites?

AEO Audit scores across six pillars: AI Visibility (22%), Brand Authority (23%), Content Quality (18%), Platform Optimization (15%), Structured Data (12%), and Technical AEO (10%). Each pillar reflects specific signals that AI engines use when deciding which sources to cite.

What is the best free AEO audit tool?

uncited.ai is the only free AEO audit tool that directly queries ChatGPT, Perplexity, Gemini, and Claude using real buyer-stage prompts — with no email or credit card required. It returns a citation score and prioritized fix list in about 60 seconds.

How do I get my brand cited by ChatGPT and Perplexity?

Getting cited by ChatGPT, Perplexity, and other AI engines requires three things: (1) strong third-party validation — especially G2 reviews, press mentions, and authoritative backlinks; (2) clear, structured content that answers the exact questions buyers ask AI; and (3) technical signals like schema.org SoftwareApplication markup and an llms.txt file. Run a free audit on uncited.ai to get a personalized fix list ranked by impact.

What is GEO (Generative Engine Optimization)?

GEO (Generative Engine Optimization) is a synonym for AEO. Both terms describe the practice of optimizing content and technical infrastructure so that AI-powered search engines — such as ChatGPT, Perplexity, Gemini, and Google AI Overviews — include your brand in their generated answers.

How is AEO different from SEO?

SEO optimizes for keyword ranking in traditional search engines like Google. AEO (AI Engine Optimization) goes further, optimizing for citation in AI-generated answers — where AI engines synthesize information and recommend sources rather than just listing links. AEO prioritizes entity credibility, third-party validation (G2, review sites), structured data, and content that directly answers buyer questions.

How does uncited.ai compare to Profound or Conductor for AEO?

uncited.ai is the only free option and the only one purpose-built for B2B SaaS. Profound is an enterprise-priced tool focused on brand monitoring. Conductor is a broad SEO platform that added limited Google AI Overviews tracking. uncited.ai audits all four major AI engines (ChatGPT, Perplexity, Gemini, Claude) using real buyer prompts and provides a public Citation Index leaderboard — all with no email gate.

What is the Citation Index?

The Citation Index on uncited.ai is a public leaderboard of 400+ B2B SaaS brands ranked by their AI citation score in each software category. It shows which brands AI engines most frequently recommend when buyers ask for software in categories like CRM, project management, marketing automation, and more. It is updated weekly from real AI engine responses.

Subcategory · AI Citation Index

Live Chat

Intercom and Tidio dominate 121-brand live chat shortlists; evaluation scores cluster tightly; rising HappyFox Chat gains +13 points.

153 discovery queries · 255 head-to-heads · refreshed Jul 24, 2026

Discovery stage

The shortlist

Across 153 buyer-style "Live Chat" queries

Most cited · Live ChatLive

Intercom

intercom.com

Cited in 100 of 153 buyer questions for Live Chat — surfaced by 3 of 3 AI engines.

ChatGPTGeminiClaude

Citation rate

65%

Visibility score66/100

See the full Intercom profile→

Intercom appears in 100 of 153 prompts (65.4% shortlist rate, 415 mentions) but Tidio claims the higher score (71 vs. 66). LiveChat trails at 47.1% despite 172 mentions and a score of just 12. Drift and Salesforce Service Cloud round out the consensus at 35.3% and 31.4%, though neither has published scores.

Hover or click a logo to see brand details

X = coverage across discovery prompts · Y = engine diversity · Bubble size = total mentions

Tracked acrossChatGPT,Gemini,Claude

Get weekly AI visibility changes for Live Chat sent to your inbox.

Score shifts, new entrants, citation gaps — every Monday.

Signal by intent

By topic

Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.

Intercom

8/8

Tidio

8/8

Freshdesk

7/8

Handoff

6/8

LiveChat

5/8

Tidio

5/5

Intercom

5/5

Gorgias

5/5

LiveChat

3/5

Handoff

2/5

Intercom

4/4

Tidio

4/4

Handoff

4/4

Freshdesk

3/4

Gorgias

3/4

Intercom

4/4

Tidio

4/4

Gorgias

4/4

Handoff

4/4

Freshdesk

3/4

Intercom

3/3

Tidio

3/3

Zendesk Support Suite

3/3

POINT

2/3

Handoff

2/3

Intercom

3/3

Tidio

3/3

Handoff

3/3

POINT

2/3

Freshdesk

1/3

Intercom

3/3

Podium

3/3

Drift

2/3

Tidio

2/3

Klara

2/3

Intercom

3/3

Handoff

3/3

Tidio

2/3

Zendesk Support Suite

2/3

Front

1/3

≥50% cited

25–49%

<25%

Topics are discovery-stage prompt clusters · live-chat

Evaluation stage

Head-to-head

How often AI cites each brand across uniform category evaluation prompts · median 4/100

Head-to-head evaluation scores compress around the median: LiveChat and Intercom both average 49 across 27 queries, Drift sits at 47 (26 queries), and Tidio at 45 (25 queries). Freshdesk and Salesforce Service Cloud tie at 42. The tight 7-point range from leader to sixth place signals shallow differentiation in blind comparisons.

Hover or click a logo to see brand details

X = evaluation citation rate · Y = evaluation prompts cited in · Bubble size = citation exposure

Median citation rate 4/100

Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.

Brands to know

In this category

Zendesk Support Suite

Zendesk holds the category's highest score (72) yet does not crack the top-10 shortlist, suggesting models cite it in niche or enterprise contexts rather than general live-chat prompts.

Read brand profile →

Tidio

Tidio's 71 score and 56.9% shortlist rate outpace Intercom's citation volume, likely reflecting its small-business positioning and simpler feature set in head-to-head evaluations.

Read brand profile →

Intercom

Intercom's 415 mentions and 65.4% shortlist presence dwarf competitors, but its 66 score and -6 recent delta hint at increasing scrutiny around pricing or product complexity.

Read brand profile →

HappyFox Chat

HappyFox Chat's +13 delta marks the sharpest momentum in the category, though its 71 score ties Tidio and it remains absent from the shortlist top-10.

Read brand profile →

LiveChat

LiveChat's 47.1% shortlist rate contrasts sharply with its 12 score—the lowest among featured brands—raising questions about brand recognition versus recent product performance.

Read brand profile →

Citation sources