Who AI is citing in Office Suites

Microsoft 365 wins the majority of head-to-head evaluation prompts in the office suite category, scoring 74 out of 100 across four tracked comparison queries. Zoho Workplace appears in the same comparison set but loses every matchup, scoring zero across four evaluation prompts.

Microsoft 365 scores above the category median in evaluation scenarios, winning more head-to-head comparisons than it loses. Across four tracked matchups, it averages 74 out of 100, meaning AI engines pick it as the better option in most direct comparisons with other office suites.

Zoho Workplace shows a 12-point climb in AI citation scores between March and April 2026, the largest gain in the category during that window. Despite the upward trend, it still loses all four tracked head-to-head comparisons, scoring zero in evaluation scenarios where buyers ask AI to compare it directly against competitors.