Subcategory · AI Citation Index
Community Management
The Community Management category shows strong consensus around established platforms, with 53 brands recognized but only 12 evaluated in depth. Discourse dominates with 64% shortlist rate and broadest model agreement (5 models), followed by Bettermode (57%) and Higher Logic Vanilla (51%). Mid-tier contenders like Mighty Networks and Khoros Communities cluster around 43-45% shortlist rates, while newer entrants like circle.com and enterprise players like Salesforce trail at 27-35%. The 0% prompt coverage indicates this category lacks explicit buyer queries, suggesting evaluations stem from general platform comparisons rather than community-specific searches.
166 discovery queries · 257 head-to-heads · refreshed Jun 29, 2026
Discovery stage
The shortlist
Across 166 buyer-style "Community Management" queries
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Signal by intent
By topic
Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.
Evaluation stage
Head-to-head
How often AI cites each brand across uniform category evaluation prompts · median 5/100
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Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.
Brands to know
In this category
Discourse
Leads with 64% shortlist rate and maximum model diversity, establishing it as the default open-source community platform across buyer contexts.
Read brand profile →Bettermode
Achieves 57% shortlist rate, positioning as the leading white-label alternative for organizations requiring brand customization.
Read brand profile →Higher Logic Vanilla
Captures 51% shortlist rate with enterprise focus, bridging traditional forum software and modern community engagement platforms.
Read brand profile →Citation sources
Where AI pulls citations from
741 citations captured across Community Management prompt runs.
Vendor pages
337Product, help, and marketing pages from tracked vendors
Independent sources
284Reviews, encyclopedias, forums, press — not vendor-owned
Buyer questions
What AI cites for top Community Management questions
Most-cited prompts across the buyer journey. Click any prompt to see the actual URLs AI engines link to.
Discovery
Buyers exploring the categoryEvaluation
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