Subcategory · AI Citation Index
Who AI is citing in Product Experience
No product experience tool captures shortlist share across 15 category prompts; evaluation queries split across Pendo, Maze, and Productboard.
Brands tracked
39
Avg AEO score
68/100
Citation coverage
0%
of brands cited at least once
Dominant brands
0
cited > 50% of queries
Discovery stage
The shortlist
When buyers ask AI for the best Product Experience software
No discovery-stage prompts have been scored against this category yet — once the shortlist cron runs, this section will surface which brands AI cites most.
Evaluation stage
The battleground
How brands fare on comparison queries · category median 36/100
Adobe Substance 3D Painter leads evaluation queries with a 61 average score across 4 comparisons. Pendo follows at 46 (5 queries), Maze at 45 (4 queries), and Productboard at 39 (5 queries). The median evaluation score sits at 36. Appcues and Jira Product Discovery both score 0 despite appearing in 6 and 4 comparisons respectively.
Each brand's evaluation score averages how AI responds to head-to-head comparison queries that mention them. Above-median brands win their comparisons more often than they lose.
Trends
Over the last 12 months
Too few audits to establish a trend. Usertesting rose 14 points between March and April 2026, while Maze fell 5 points in the same window. Category-wide average climbed from 64 to 67 across 30 total queries.
Editorial picks
Brands worth watching
Jira Product Discovery
Tops featured candidates at 78 despite scoring 0 in evaluation queries. The gap between discovery visibility and comparison performance is the widest in the category.
Read brand profile →Pendo
Scores 74 on featured placement and 46 in evaluations across 5 comparisons. Second-highest evaluation performer behind Adobe Substance 3D Painter.
Read brand profile →Adobe Substance 3D Painter
Leads all brands with 61 average evaluation score across 4 queries. Featured score of 72 suggests solid mid-funnel citation strength.
Read brand profile →Usertesting
Rose 14 points between March and April 2026, the sharpest gain in the category. Featured score of 66 ties it with three other brands.
Read brand profile →Appcues
Appears in 6 comparison queries but scores 0 in all evaluations. Featured score of 66 shows discovery visibility without evaluation traction.
Read brand profile →FAQ
Product Experience questions, answered
What is the best product experience software?+
Which product experience tools do AI models cite most often in comparisons?+
How do Pendo and Productboard compare in AI citations?+
What product experience brands are rising in AI visibility?+
Why does Jira Product Discovery score 0 in evaluations but 78 in featured placement?+
What is the median evaluation score for product experience tools?+
Related
More in Customer Experience
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