Category · AI Citation Index

Who AI is citing in Sales

Salesforce Blockchain leads evaluation queries (85/100); no brand dominates shortlists across 52 discovery prompts.

Brands tracked

65

Avg AEO score

61/100

Citation coverage

0%

of brands cited at least once

Dominant brands

0

cited > 50% of queries

Discovery stage

The shortlist

When buyers ask AI for the best Sales software

No discovery-stage prompts have been scored against this category yet — once the shortlist cron runs, this section will surface which brands AI cites most.

Evaluation stage

The battleground

How brands fare on comparison queries · category median 36/100

When buyers compare named alternatives, Salesforce Blockchain scores highest (85/100 across 3 comparison queries), followed by HubSpot Commerce Hub (76/100, 4 queries) and Salesloft (71/100, 3 queries). Apollo.io and Calendly hover near the median (64 and 68 respectively), while Outreach underperforms at 54/100. The category median evaluation score is 36, meaning most brands cited in Sales comparisons score well below the top tier.

Each brand's evaluation score averages how AI responds to head-to-head comparison queries that mention them. Above-median brands win their comparisons more often than they lose.

Trends

Over the last 12 months

Only two months of audit data exist (March 2026: 57/100 avg, 63 prompts; April 2026: 61/100 avg, 135 prompts). Aviso rose 20 points month-over-month; Sugarcrm fell 6 points. Too few audits to establish a trend.

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Editorial picks

Brands worth watching

Drill down

Subcategories

FAQ

Sales questions, answered

Which sales tool gets the highest AI citation scores in head-to-head comparisons?+
Salesforce Blockchain leads with an 85/100 average across 3 comparison queries. HubSpot Commerce Hub follows at 76/100 (4 queries), and Salesloft at 71/100 (3 queries). The category median evaluation score is 36, so top-tier brands significantly outperform the field.
Is there a dominant CRM or sales platform in AI-generated shortlists?+
No. Across 52 discovery-stage prompts, no brand achieved dominant shortlist citation — the coverage rate is 0%. The Sales category includes 65 brands spanning CRM, engagement, intelligence, and operations tools, and AI models cite different products based on prompt nuance.
Which sales intelligence or engagement tools perform best in AI comparisons?+
Salesloft scores 71/100 across 3 comparison queries. Apollo.io averages 64/100 (4 queries), and Outreach lags at 54/100 (4 queries). Calendly, positioned as a scheduling-and-sales tool, scores 68/100 across 4 queries.
Are any sales tools rising or falling in AI citation trends?+
Aviso rose 20 points month-over-month (March to April 2026), the largest gain in the category. Sugarcrm fell 6 points. Only two months of data exist, so long-term trends are not yet established.
How does the Sales category's overall AI citation compare to other B2B categories?+
The Sales category averages 61/100 across 65 brands. The evaluation median is 36/100, indicating a long tail of poorly cited tools. Featured brands like Salesforce Blockchain (86), HubSpot Commerce Hub (78), and Zoho CRM Plus (78) pull the average up, but most brands score below 50.
What types of sales tools are tracked in this category?+
The Sales category includes six subcategories: CRM, Sales Engagement, Sales Intelligence, Revenue Operations, Proposal & CPQ, and Contract Lifecycle Management. Featured brands span CRMs (Zoho CRM Plus, Pipedrive), engagement platforms (Salesloft, Apollo.io), proposal tools (Qwilr), and signature/contract tools (DocuSign).

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