Subcategory · AI Citation Index

Video Conferencing

Video conferencing shows clear market consolidation around three ecosystem players—Google Workspace, Zoom, and Microsoft Exchange—each achieving 65% shortlist rates with maximum model diversity (4). Webex maintains competitive positioning at 62%, but a sharp drop-off to 47% and below for remaining players suggests the category has stratified into tier-one platforms and distant followers. The presence of both 'Microsoft Exchange' and domain-specific entries like 'meet.google.com' indicates data may conflate product suites with standalone tools, complicating direct comparisons.

177 discovery queries · 257 head-to-heads · refreshed Jun 8, 2026

Discovery stage

The shortlist

Across 177 buyer-style "Video Conferencing" queries

0%25%50%75%100%Coverage — share of discovery prompts where the brand surfaces49%62%75%87%100%Engine diversity

Hover or click a logo to see brand details

X = coverage across discovery prompts · Y = engine diversity · Bubble size = total mentions
Tracked acrossChatGPT,Gemini,Claude

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Score shifts, new entrants, citation gaps — every Monday.

Signal by intent

By topic

Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.

1Zoom
10/10
2Microsoft
10/10
3Google Workspace
10/10
4Webex
9/10
5Google Meet
8/10
1Webex
7/7
2Zoom
7/7
3Google Workspace
7/7
4Microsoft
7/7
5Ringcentral
6/7
1Zoom
6/6
2Google Workspace
6/6
3
Whereby
6/6
4Microsoft
6/6
5Webex
6/6
1Microsoft
6/6
2Zoom
6/6
3Breakout
6/6
4Webex
6/6
5Google Meet
6/6
1Zoom
6/6
2Google Meet
6/6
3Google Workspace
6/6
4Webex
6/6
5Microsoft
6/6
1Zoom
5/5
2Google Workspace
5/5
3Microsoft
5/5
4
Whereby
5/5
5Webex
4/5
1Zoom
5/5
2Microsoft
5/5
3Google Workspace
5/5
4
Whereby
5/5
5Webex
4/5
1Zoom
5/5
2Microsoft
5/5
3Google Workspace
5/5
4Webex
5/5
5Google Meet
4/5
≥50% cited
25–49%
<25%
Topics are discovery-stage prompt clusters · video-conferencing

Evaluation stage

Head-to-head

How often AI cites each brand across uniform category evaluation prompts · median 9/100

0255075100Evaluation citation rate — % of category evaluation prompts citing this brand07152229Evaluation prompts cited inmedian citation ratemedian exposure

Hover or click a logo to see brand details

X = evaluation citation rate · Y = evaluation prompts cited in · Bubble size = citation exposure
Median citation rate 9/100

Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.

Citation sources

Where AI pulls citations from

620 citations captured across Video Conferencing prompt runs.

Vendor pages

250

Product, help, and marketing pages from tracked vendors

Independent sources

210

Reviews, encyclopedias, forums, press — not vendor-owned

Buyer questions

What AI cites for top Video Conferencing questions

Most-cited prompts across the buyer journey. Click any prompt to see the actual URLs AI engines link to.

Discovery

Buyers exploring the category

Evaluation

Buyers comparing options

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