Subcategory · AI Citation Index
Who AI is citing in Video Conferencing
No single vendor dominates AI citations; Azure Blob Storage and Zoho CRM Plus tie at 78, ahead of pure-play video tools.
Brands tracked
79
Avg AEO score
63/100
Citation coverage
0%
of brands cited at least once
Dominant brands
0
cited > 50% of queries
Discovery stage
The shortlist
When buyers ask AI for the best Video Conferencing software
No discovery-stage prompts have been scored against this category yet — once the shortlist cron runs, this section will surface which brands AI cites most.
Evaluation stage
The battleground
How brands fare on comparison queries · category median 39/100
In head-to-head comparisons, Ringcentral leads with an average evaluation score of 59 across 4 queries. Zoom Contact Center follows at 49, and Cisco Unified Communications Manager at 47. The median evaluation score is 39, meaning most brands cluster in the mid-range. Dialpad (45), Demio (44), and Airmeet (44) all perform near the category median.
Each brand's evaluation score averages how AI responds to head-to-head comparison queries that mention them. Above-median brands win their comparisons more often than they lose.
Trends
Over the last 12 months
Too few audits to establish a trend. Two data points (March 2026: 59 avg, April 2026: 63 avg) show a slight uptick, but sample sizes of 16 and 36 prompts are insufficient. Zoom Contact Center rose 16 points month-over-month, while Butter fell 12 points.
Editorial picks
Brands worth watching
Azure Blob Storage
Azure Blob Storage ties for the highest citation score at 78, despite being a storage product rather than a conferencing platform. This suggests AI models conflate video infrastructure with video collaboration or surface it in hybrid use-case queries.
Read brand profile →Zoom Contact Center
Zoom Contact Center scores 62 in featured candidates and posted the largest month-over-month gain (+16 points). Its evaluation score of 49 places it second in comparison queries, indicating rising AI visibility in this category.
Read brand profile →Ringcentral
Ringcentral leads evaluation queries with an average score of 59 across 4 comparisons. Its featured-candidate score of 66 and top evaluation rank make it the most consistently cited unified-communications player in the data set.
Read brand profile →Livestorm
Livestorm scores 74 in featured candidates, the third-highest citation mark in the category. It does not appear in the top-8 evaluation set, suggesting strong discovery-stage visibility but less traction in head-to-head comparisons.
Read brand profile →Demio
Demio appears in both the evaluation leaderboard (44 avg across 6 queries) and the featured set (66 score). Its dual presence indicates balanced AI citation across discovery and comparison query types.
Read brand profile →FAQ
Video Conferencing questions, answered
Which video conferencing software does AI cite most often?+
How do Ringcentral and Zoom Contact Center compare in AI recommendations?+
What is the best video conferencing software for small businesses?+
Are there any rising or falling brands in video conferencing citations?+
Why does Azure Blob Storage appear in video conferencing citations?+
How fragmented is the video conferencing category in AI citations?+
Related
More in Collaboration
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